AI is increasingly integrating our daily lives with the creation and analysis of ‘virtual agents’ that can perform a variety of functions ranging from simple delicate tasks to intricate sophisticated operations.The expansion of these virtual agents in the e-commerce sector have reportedly proven to ease business operations and the overall customer experience along with their buying journey.One such virtual agent, Cense AI, an advanced version of traditional chatbots, is designed to support e – commerce sectors, their business activity and consumer’ s satisfaction.
Cense AI is a conversational AI chatbot that provides efficient virtual assistance enabling real time communication with customers enhancing their buying experience.In order to understand users, it uses machine learning and natural language preprocessing and predicts the appropriate responses by analyzing previous data and contexts.Cense AI virtual assistant assists in capturing leads, addressing grievances, increasing sales by up – selling and cross – selling and interfacing between different e-commerce and social media sites.Artificial Intelligence Chatbots for Ecommerce can take multiple roles depending on the needs of the customer and business owners.
- AI can aid your customers’ product search
Are you looking for advice on how to improve the client experience and offer top – notch customer service ? You may have heard that chatbots for customer care are really helpful in resolving this problem.Cense AI offers a customer service chatbot on its website where users can initiate support queries.A site visitor will type in all relevant contextual information in the chat.The bot will process the message for intent and surface the most relevant content that will meet their needs. - Knowledge Bot
It understands the intent of the customers and helps them recommend the products according to customer needs. - Follow – up Bot
Cense AI Virtual Assistant can remind your customers on WhatsApp and emails of their abandoned carts so they can proceed to checkout. - Marketing Bot
You can integrate this bot with Facebook and Instagram ads and pages where you can directly receive leads and qualify them by using Conversational AI.Use your marketing chatbots to show website visitors a simple prompt– like “Let us know if you have any queries,” or even a welcome video. Encourage repeat visitors to schedule a demo while encouraging new visitors to sign up for your email or for updates. In order to gather basic qualification information like email address and organization size, bots can then ask more questions. - Around – the – clock Support Bot
Serve your customers 24 / 7. It ensures that customers are heard every time they approach you.It saves additional costs and time by answering common customer queries and lets the customer support team focus on complex queries.It increases customer satisfaction through omnichannel presence - Analytics Bot
Cense AI helps in getting real – time insight into how customers interact with the products and services offered by the business owners. It generates an analytics report of the products, which helps in managing the inventory of the company.Cense AI also enables business owners to set their own inventory levels. Business owners receive an email for replenishment in case the set threshold is touched - Feedback Bot
Cense AI assists in setting up customer reviews and ratings.Conversational AI enhances the shopping experience by improving customer satisfaction. Cense AI enables customers to register their real – time feedback. It allows human agents to intervene in the chatbot conversation when the situation demands human presence for better redressal of grievances.