Pain Points

The application is huge and at times getting information in cumbersome. Delay in seeking customer support assistance whenever customers face any issues in the application

Solution

AI Bot helps end user (Doctors, Business Owner, Staff) to find anything just by asking questions. AI Bot guides end users to take appropriate steps to get the required information. Information is shared with end user based on their role. Based on user query, AI Bot gauges the emotion (anger/frustration) aspect of the user and directs customer support to address their needs.

Business Benefit

Using AI Bots has less dependency on customer support and customers get information asap. By knowing the emotions of the end user, prompt customer service enhances customer retention.